M&T Bank
The role handles non‑regulatory complaints and complex inquiries for mortgage servicing, originations, and consumer lending products, ensuring full resolution through phone and written communications while adhering to regulatory standards. The specialist investigates root causes, collaborates with leadership to improve processes, and maintains quality control of offshore vendors.
Headquarters
Buffalo, New York, United States
Company Size
10001+ employees
Founded
1856
With a community bank approach, M&T Bank helps people reach their personal and business goals with banking, mortgage, loan and investment services.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for M&T Bank.
11% above the average for this role
Verbal Complaint Specialist III
Newrez LLC
Banking Services Operations Associate IV - Retail Servicing Escalations
M&T Bank
Customer Resolution Response Specialist
RoundPoint Mortgage Servicing LLC
Correspondence & Dispute Specialist
Newrez LLC
Correspondence & Dispute Specialist
Newrez LLC
Customer Resolution Response Specialist
RoundPoint Mortgage Servicing LLC