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© All Rights Reserved. ApplyBlast.com
RoundPoint Mortgage Servicing LLC
The Customer Resolution Response Specialist handles written customer complaints, information requests, and assistance cases for RoundPoint Mortgage Servicing. Reporting to the Manager, this role involves drafting resolution letters in compliance with CFPB Mortgage Servicing Rules and RPMS standards, analyzing customer issues, and maintaining efficient correspondence pipelines. The incumbent acts as an internal advocate for service excellence while collaborating with stakeholders to meet regulatory timelines and continuous improvement goals.
RoundPoint is your trusted partner on your home ownership journey, making every step of the way easy. Home buying, refinancing, & HELOC loans.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for RoundPoint Mortgage Servicing LLC.
26% below the average for this role
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