Complaints and Customer Service Case Manager
Equifax India(3 months ago)
About this role
An entry-level Customer Service Representative at Equifax acts as the voice of the company, handling customer interactions by reviewing emails and call recordings and investigating complaints. The role focuses on determining fair resolutions for customers, facilitating any redress, and providing feedback to the business to help improve services.
Required Skills
- Communication
- Investigation
- Decision Making
- Customer Service
- Time Management
- Prioritisation
- Detail Orientation
- Computer Skills
- Complaint Handling
About Equifax India
equifax.co.inWe at Equifax help people live their financial best. Our focus is on giving people an equal opportunity to access affordable, mainstream financial services for the things that they want and need in life.
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