Complaints Handler

Marshmallow

3 months ago

3.4 on Glassdoor

London, United Kingdom

Hybrid

Full Time

Junior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

A Complaints Handler at Marshmallow is responsible for managing and investigating customer complaints, ensuring fair treatment and satisfactory resolutions. This role involves documenting findings, crafting clear communications with customers, and providing feedback to improve internal processes and services. The Complaints Handler must effectively deal with challenging customer interactions while maintaining a strong attention to detail and a focus on continuous improvement within a regulatory framework.

Skills

Qualifications

Experience in complaint handling within an FCA-regulated businessStrong understanding of insurance and claims processes

About Marshmallow

www.marshmallow.co

Marshmallow is an innovative car insurance provider in the UK, specializing in coverage for newcomers. The company offers competitive rates based on comprehensive driving history, regardless of where the experience was gained, aiming to provide fair and affordable insurance solutions. Marshmallow also emphasizes a seamless user experience with flexible payment options and a user-friendly app for managing policies. Their mission is to ensure that all drivers, regardless of their background, have access to financial protection as they transition to life in the UK.