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© All Rights Reserved. ApplyBlast.com
HSBC
A Complaint Assistant Manager at HSBC oversees the end-to-end investigation and resolution of customer complaints across multiple channels to ensure regulatory compliance and high-quality service delivery. The role involves driving closure on aged cases, performing root cause analyses to identify service gaps, and partnering with frontline teams to uplift handling capabilities. Key responsibilities include managing SLAs, reducing operational risks, and supporting process improvement initiatives within the banking sector.
Headquarters
London, England, United Kingdom
Company Size
10001+ employees
Founded
1865
HSBC is one of the world’s largest banking and financial services organisations, founded in 1865 and serving millions of customers through its four global businesses. It offers a broad suite of services including retail and wealth management, commercial banking, global banking and markets, and private banking. With a global footprint and strong brand presence, HSBC focuses on connecting customers and corporates to international opportunities across markets and currencies.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for HSBC.