Complaints Quality Control Analyst III
Coinbase Careers Page(1 month ago)
About this role
The Analyst III on the Complaints Quality Control team conducts quality control reviews across consumer, regulatory, and litigation complaint investigations, ensuring adherence to global regulatory guidelines. The role provides actionable feedback to agents, performs root cause analysis to identify trends, and helps refine complaints review processes. The position partners with cross-functional teams to improve complaint handling, contributes to reporting and visualizations, and supports resolution of escalated complex cases.
Required Skills
- Quality Control
- Agent Feedback
- Root Cause
- Process Improvement
- Reporting
- Compliance
- Communication
- Prioritization
- Collaboration
- Troubleshooting
+2 more
About Coinbase Careers Page
coinbase.comCoinbase is a leading cryptocurrency platform that lets individuals and institutions buy, sell, store, and transfer digital assets. Its product suite includes the consumer Coinbase app and Wallet, advanced trading and custody services for institutional clients (Coinbase Prime), commerce and developer APIs, and staking and token services. The company emphasizes security and regulatory compliance—using cold storage, insurance policies, and fiat on/off ramps like bank transfers and card payments—to make crypto accessible and safer for mainstream users. Retail investors, developers, and businesses use Coinbase for trading, custody, and building crypto-native products and services.
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