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Complaints Compliance & Prevention Manager at N26 - ApplyBlast

Complaints Compliance & Prevention Manager

N26

2 months ago

3.4 on Glassdoor

Berlin, Germany

Onsite

Full Time

Manager

0 applicants

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About this role

N26 is seeking an analytical, regulatory-minded Complaints Compliance & Prevention Manager to lead compliance governance, audit remediation, and the preventive control framework within the Complaints Management & Prevention department. Reporting directly to the head of the department, the role involves owning the end-to-end planning and execution of the regulatory remediation roadmap while establishing a robust, BaFin-compliant preventive Root Cause Analysis framework. The position requires serving as the primary operational contact for internal and external regulatory stakeholders and leading team members in a matrix structure.

Responsibilities

Lead end-to-end regulatory remediation roadmap execution and governance
Build and govern preventive Root Cause Analysis framework
Maintain and own Written Orders for structural compliance

Skills

About N26

n26.com

Headquarters

Berlin, Berlin, Germany

Company Size

1001-5000 employees

Founded

2013

View Profile

N26 is a fully licensed mobile-first digital bank offering personal and business accounts, Mastercard debit cards, and a suite of in-app financial tools including budgeting, sub-accounts (Spaces), and real-time notifications. Beyond everyday banking, N26 provides Instant Savings accounts with ECB-linked interest rates, fee-free stock and ETF trading, crypto purchasing, and ready-made investment funds, all within a single app. Operating across 24 European markets with over 8 million customers, N26 offers tiered plans — Standard, Smart, Go, and Metal — each with progressively enhanced travel, lifestyle, and banking benefits.