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Complaints Handler at Zego - ApplyBlast

Complaints Handler

Zego

2 hours ago

4.0 on Glassdoor

London, England, United Kingdom

Hybrid

Full Time

Medior

0 applicants

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About this role

The Complaints Handler owns a caseload of customer complaints from initial acknowledgement through to final response, ensuring thorough investigation and fair outcomes in line with DISP and Consumer Duty regulations. This role involves collaborating with internal teams such as Claims, Fraud, and Customer Support to resolve issues and address root causes while maintaining high standards of quality and compliance. The position requires strong analytical skills, clear communication, and a proactive approach to using AI tools in daily operations.

Responsibilities

Own and resolve customer complaints from acknowledgement through to final response
Investigate complaints thoroughly and draft clear, fair Final Response Letters
Collaborate with internal teams to resolve complaints and address root causes

Skills

About Zego

zego.com

Headquarters

London, England, United Kingdom

Company Size

201-500 employees

Founded

2016

View Profile

Zego is a UK-based insurance provider that specializes in flexible coverage for drivers and businesses, offering products including car, van, private hire taxi, delivery (car, scooter, and motorbike), and learner driver insurance. Established in 2016 and headquartered in London, Zego utilizes innovative app-based telematics solutions, such as Zego Sense, to reward safer driving habits without the need for a black box device. Trusted by over 750,000 drivers across the UK, Zego is committed to making insurance simpler and more accessible.