Activate Group Limited
The Complaints & Improvement Specialist resolves customer complaints and identifies root causes to prevent recurring failures within the Customer Experience Team. The role involves investigating and resolving complaints in line with Financial Conduct Authority requirements while analyzing data to present recommendations for operational improvements. This position serves as a link between individual case outcomes and broader service enhancements to ensure fair and timely resolutions for customers.
Headquarters
Leeds, England, United Kingdom
Company Size
501-1000 employees
Founded
2015
We're an end-to-end accident management partner, delivering everything from incident reporting, to claims management, and best-quality collision repair for some of the UK's best-known insurers, MGAs, brokers, and fleets.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Activate Group Limited.
Activate Group Limited didn’t post a salary, so this is our estimate from similar listings.