Complaints Insight Specialist
Capital(13 days ago)
About this role
The Complaints Insight Specialist at Capital One focuses on analyzing customer complaints to generate insights that improve customer outcomes, operational efficiency, and compliance. The role involves collaboration across teams, data storytelling, and enhancing complaints strategies to drive positive change within the organization.
Required Skills
- Data Analysis
- Data Visualization
- Customer Insights
- Storytelling
- Regulatory Reporting
- Problem Solving
- Presentation Skills
- Google Workspace
- Quantitative Methods
- Qualitative Methods
About Capital
capitalonecareers.comYou’re tenacious and driven, so the last place you want to work is some boring bank. Same. Learn about careers at Capital One and view jobs here.
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