Complaints Quality Control Analyst III
Coinbase Careers Page(20 days ago)
About this role
Coinbase is hiring an Analyst III for its Complaints Quality Control team to help ensure global complaints operations are efficient, compliant, and consistently high quality. The role focuses on reviewing complaint investigations across consumer, regulatory, and litigation support contexts and improving overall complaint processes. This position is based in London with a hybrid schedule that includes regular in-office collaboration.
Required Skills
- Quality Control
- Complaint Handling
- Case Review
- Regulatory Compliance
- Root Cause Analysis
- Process Improvement
- Reporting
- Data Visualization
- Stakeholder Management
- Cross-Functional Collaboration
+5 more
About Coinbase Careers Page
coinbase.comCoinbase is a leading cryptocurrency platform that lets individuals and institutions buy, sell, store, and transfer digital assets. Its product suite includes the consumer Coinbase app and Wallet, advanced trading and custody services for institutional clients (Coinbase Prime), commerce and developer APIs, and staking and token services. The company emphasizes security and regulatory compliance—using cold storage, insurance policies, and fiat on/off ramps like bank transfers and card payments—to make crypto accessible and safer for mainstream users. Retail investors, developers, and businesses use Coinbase for trading, custody, and building crypto-native products and services.