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© All Rights Reserved. ApplyBlast.com
Foundever
The Complex Complaints Handler role at Foundever involves managing sensitive and escalated supporter complaints across telephone and email channels, investigating issues thoroughly, and delivering fair resolutions to rebuild trust. The position requires strong communication, analytical, and problem-solving skills to handle challenging conversations and drive service improvements. This hybrid role offers a collaborative environment where the handler will also support colleagues and contribute to continuous improvement efforts.
Foundever is a customer experience outsourcing company that provides omnichannel contact center solutions, blending human expertise with AI-driven capabilities to improve CX. It delivers end-to-end services across voice, chat, social and self‑service channels to help brands transform and scale their customer interactions. Foundever emphasizes AI augmentation, analytics and workforce optimization to boost efficiency, personalization and outcomes. Organizations partner with Foundever for technology-enabled, outcome-focused CX operations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Foundever.
33% below the average for this role