Computer Analyst, Tier 1

The Computer Analyst, Tier 1 provides frontline customer service and technical support to the Dallas Theological Seminary community, managing Windows, Apple, and mobile infrastructure along with classroom technology. This role focuses on resolving technical issues, maintaining Office 365 products, and ensuring IT policies are followed to support over 500 employees and 2,600 students. The position requires strong communication skills, problem-solving abilities, and proficiency in operating systems and hardware configuration.