TekSynap
The Tier I Junior Support Technician provides front‑line technical assistance for Windows, macOS, mobile devices, and peripherals in a fast‑paced service desk environment, handling routine issues and escalating complex cases. The role emphasizes exceptional customer service, accurate ticket documentation, and collaboration with senior staff and vendors.
Headquarters
Reston, Virginia, United States
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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