Desjardins

Conseiller principal ou conseillère principale en amélioration continue

Desjardins(1 month ago)

HybridFull TimeSenior$87,797 - $119,377 (estimated)Customer Experience
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About this role

This position sits within the Member and Client Experience & Culture directorate and leads the TNR system to institutionalize the continuous improvement loop tied to member and client voice. The role provides transversal mandates to structure, maintain and scale the methodology and processes for continuous improvement across the organization. It also acts as an influence leader and change agent supporting business sectors to ensure performance and sustainability of the improvement system.

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Required Skills

  • Methodology Development
  • KPI Definition
  • Change Management
  • Process Mapping
  • Workshop Facilitation
  • Operational Analysis
  • Strategic Communication
  • Stakeholder Management
  • Continuous Improvement
  • Six Sigma

+1 more

Qualifications

  • Bachelor's Degree
  • Six Sigma Certification
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