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Consultant (Customer Experience Design) - Customer Strategy & Design - Hong Kong at Deloitte - ApplyBlast

Consultant (Customer Experience Design) - Customer Strategy & Design - Hong Kong

Deloitte

5 months ago

3.8 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

Deloitte's Customer & Marketing practice seeks a Customer Experience Designer to help clients reimagine how they serve their customers by combining design thinking, customer insight, and business acumen.

Responsibilities

Partner with clients to understand business objectives, customer needs, and organisational constraints
Design and facilitate CX workshops, co-creation sessions, and research activities
Develop journey maps, service blueprints, personas, and experience frameworks
Translate insights into tangible concepts — wireframes, prototypes, or service flows
Support client advisory engagements, contributing structured thinking and clear recommendations

Skills

About Deloitte

deloitte.com

Headquarters

Belgrade, Central Serbia, Serbia

Company Size

10001+ employees

Founded

1845

View Profile

Deloitte is a global professional services network and one of the "Big Four," providing audit & assurance, tax, consulting, risk advisory, and financial advisory services through member firms in more than 150 countries. It serves public- and private-sector clients across industries with strategy, digital and technology transformation, cybersecurity, analytics, human capital, and transaction support. Deloitte combines deep industry expertise, technology partnerships, and multidisciplinary teams to drive measurable business outcomes, innovation, and sustainability. Clients rely on Deloitte for its global scale, regulatory knowledge, and integrated advisory and implementation capabilities.