Head of Customer Journey Experience Strategic Transformation
Barclays(1 month ago)
About this role
Head of Customer Journey Experience Strategic Transformation responsible for defining and championing the customer experience strategy for Barclays UK priority customer journeys. Leads cross-functional teams to reimagine end-to-end journeys by integrating commercial strategy, business design, customer insight, data analytics and design thinking. Drives customer-centric transformation to improve satisfaction, loyalty and business outcomes.
Required Skills
- Service Blueprinting
- Journey Mapping
- Service Prototyping
- UI Design
- Wireframing
- Prototyping
- Accessibility
- Data Analysis
- Design Thinking
- Business Design
+9 more
About Barclays
home.barclaysBarclays is a British universal bank. Our businesses include consumer banking, as well as a top-tier, global corporate and investment bank.
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