Consumer Content and Knowledge Operations Lead

Coinbase

2 months ago

3.7 on Glassdoor

United States

Hybrid

Full Time

Junior

0 applicants

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About this role

Coinbase is hiring a Content & Knowledge Operations Specialist within its Customer Experience organization to help ensure consumer support knowledge and content are structured, accessible, and optimized for both human support and AI/automation. The role partners cross-functionally with teams like Analytics, Automation, Product, and Operations to drive measurable customer experience and business outcomes. The position emphasizes tech-enabled operations and data-driven execution over traditional writing/editing.

Skills

About Coinbase

coinbase.com

Coinbase is a leading cryptocurrency platform that lets individuals and institutions buy, sell, store, and transfer digital assets. Its product suite includes the consumer Coinbase app and Wallet, advanced trading and custody services for institutional clients (Coinbase Prime), commerce and developer APIs, and staking and token services. The company emphasizes security and regulatory compliance—using cold storage, insurance policies, and fiat on/off ramps like bank transfers and card payments—to make crypto accessible and safer for mainstream users. Retail investors, developers, and businesses use Coinbase for trading, custody, and building crypto-native products and services.

Recent company news

Coinbase

Webull Expands Crypto Trading for Millions of Users with Coinbase's Crypto-as-a-Service Integration

1 day ago

Bitcoin Magazine

Coinbase Launches Regulated Bitcoin And Crypto Futures Across Europe

23 hours ago

Empire State Development (ESD) (.gov)

Empire State Development Announces Coinbase’s Expansion In New York City, Creating Over 600 High-Tech Jobs And Over $750 Million In Annual Research And Development | Empire State Development

1 week ago