Consumer Content and Knowledge Operations Lead

Coinbase Careers Page(21 days ago)

HybridFull TimeJunior$99,365 - $116,900Customer Experience

About this role

Coinbase is hiring a Content & Knowledge Operations Specialist within its Customer Experience organization to help ensure consumer support knowledge and content are structured, accessible, and optimized for both human support and AI/automation. The role partners cross-functionally with teams like Analytics, Automation, Product, and Operations to drive measurable customer experience and business outcomes. The position emphasizes tech-enabled operations and data-driven execution over traditional writing/editing.

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Required Skills

Knowledge Management
Content Operations
Workflow Management
Automation Tools
AI Workflows
Data Analysis
CX Metrics
Project Management
Capacity Planning
Process Improvement

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About Coinbase Careers Page

coinbase.com

Coinbase is a leading cryptocurrency platform that lets individuals and institutions buy, sell, store, and transfer digital assets. Its product suite includes the consumer Coinbase app and Wallet, advanced trading and custody services for institutional clients (Coinbase Prime), commerce and developer APIs, and staking and token services. The company emphasizes security and regulatory compliance—using cold storage, insurance policies, and fiat on/off ramps like bank transfers and card payments—to make crypto accessible and safer for mainstream users. Retail investors, developers, and businesses use Coinbase for trading, custody, and building crypto-native products and services.