Consumer Content and Knowledge Operations Lead
Coinbase
About this role
Coinbase is hiring a Content & Knowledge Operations Specialist within its Customer Experience organization to help ensure consumer support knowledge and content are structured, accessible, and optimized for both human support and AI/automation. The role partners cross-functionally with teams like Analytics, Automation, Product, and Operations to drive measurable customer experience and business outcomes. The position emphasizes tech-enabled operations and data-driven execution over traditional writing/editing.
Skills
About Coinbase
coinbase.comCoinbase is a leading cryptocurrency platform that lets individuals and institutions buy, sell, store, and transfer digital assets. Its product suite includes the consumer Coinbase app and Wallet, advanced trading and custody services for institutional clients (Coinbase Prime), commerce and developer APIs, and staking and token services. The company emphasizes security and regulatory compliance—using cold storage, insurance policies, and fiat on/off ramps like bank transfers and card payments—to make crypto accessible and safer for mainstream users. Retail investors, developers, and businesses use Coinbase for trading, custody, and building crypto-native products and services.
Recent company news
Webull Expands Crypto Trading for Millions of Users with Coinbase's Crypto-as-a-Service Integration
1 day ago
Coinbase Launches Regulated Bitcoin And Crypto Futures Across Europe
23 hours ago
Empire State Development Announces Coinbase’s Expansion In New York City, Creating Over 600 High-Tech Jobs And Over $750 Million In Annual Research And Development | Empire State Development
1 week ago
Coinbase rolls out crypto futures trading across 26 European countries
3 days ago
Legal & General Group Plc Increases Coinbase Global Stake
3 hours ago
About Coinbase
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Coinbase.
Salary
$99k – $117k
per year
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