Consumer Experience Manager
Green Thumb(1 month ago)
About this role
The Manager, Consumer Experience leads a hybrid team of onsite and remote CX Representatives to deliver consistent, high-quality consumer service and drive operational excellence. The role oversees daily operations, staffing, scheduling, systems, reporting, training, and QA while aligning CX strategies with broader Retail and Brand initiatives. The manager analyzes Voice of the Consumer data and KPIs to identify trends and drive continuous improvement, and partners cross-functionally to ensure a seamless consumer journey.
Required Skills
- Team Leadership
- Scheduling
- Staffing
- Quality Assurance
- Training
- Escalation Management
- Data Analysis
- VOC Analysis
- KPI Tracking
- SOP Maintenance
+9 more
Qualifications
- Valid Driver's License
About Green Thumb
gtigrows.comGreen Thumb Industries (GTI) is a multistate U.S. cannabis company focused on promoting health, happiness, and wellbeing through safe, quality cannabis products. GTI cultivates, manufactures, and distributes a portfolio of branded flower, extracts, edibles, and wellness offerings and sells directly to consumers at retail locations nationwide. The company emphasizes product safety, testing, education, and customer experience while vertically integrating cultivation, manufacturing, and retail to scale access to cannabis.
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