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Consumer Experience Manager at Green Thumb Industries - ApplyBlast

Consumer Experience Manager

Green Thumb Industries

9 months ago

2.7 on Glassdoor

Hybrid

Full Time

Manager

2 applicants

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About this role

The Manager, Consumer Experience leads a hybrid team of onsite and remote CX Representatives to deliver consistent, high-quality consumer service and drive operational excellence. The role oversees daily operations, staffing, scheduling, systems, reporting, training, and QA while aligning CX strategies with broader Retail and Brand initiatives. The manager analyzes Voice of the Consumer data and KPIs to identify trends and drive continuous improvement, and partners cross-functionally to ensure a seamless consumer journey.

Skills

Qualifications

Valid Driver's License

About Green Thumb Industries

gtigrows.com

Headquarters

Chicago, Illinois, United States

Company Size

1001-5000 employees

Founded

2014

View Profile

Green Thumb Industries (GTI) is a multistate U.S. cannabis company focused on promoting health, happiness, and wellbeing through safe, quality cannabis products. GTI cultivates, manufactures, and distributes a portfolio of branded flower, extracts, edibles, and wellness offerings and sells directly to consumers at retail locations nationwide. The company emphasizes product safety, testing, education, and customer experience while vertically integrating cultivation, manufacturing, and retail to scale access to cannabis.