Consumer Experience Manager
Green Thumb
About this role
The Manager, Consumer Experience leads a hybrid team of onsite and remote CX Representatives to deliver consistent, high-quality consumer service and drive operational excellence. The role oversees daily operations, staffing, scheduling, systems, reporting, training, and QA while aligning CX strategies with broader Retail and Brand initiatives. The manager analyzes Voice of the Consumer data and KPIs to identify trends and drive continuous improvement, and partners cross-functionally to ensure a seamless consumer journey.
Skills
Qualifications
About Green Thumb
gtigrows.comGreen Thumb Industries (GTI) is a multistate U.S. cannabis company focused on promoting health, happiness, and wellbeing through safe, quality cannabis products. GTI cultivates, manufactures, and distributes a portfolio of branded flower, extracts, edibles, and wellness offerings and sells directly to consumers at retail locations nationwide. The company emphasizes product safety, testing, education, and customer experience while vertically integrating cultivation, manufacturing, and retail to scale access to cannabis.
Recent company news
Cannabis Business TimesGreen Thumb Industries Announces Additional $50 Million Senior Debt Financing
4 weeks ago
TradingViewCannabis Operator GTBIF Stock Down 17% YTD: Should You Buy the Dip?
1 day ago
MarketBeatGreen Thumb Industries (OTCMKTS:GTBIF) Shares Gap Down - Here's Why
5 days ago
Yahoo FinanceGreen Thumb Industries Reports Fourth Quarter and Full Year 2025 Results
3 weeks ago
Seeking AlphaGreen Thumb Industries Remains Undervalued Despite Record Q4-2025 Revenue
2 weeks ago
About Green Thumb
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Green Thumb.
Salary
$80k – $100k
per year