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© All Rights Reserved. ApplyBlast.com
Capitol Federal® Savings Bank
The Consumer Research & Insights Lead builds and manages the bank's Voice of the Customer program, customer research, and continuous improvement capabilities. This role owns the listening program, Qualtrics administration, survey standards, and the bank-wide customer experience score while conducting hands-on research to drive product and business decisions. The position serves as a player-and-coach, establishing methods, coaching others, and influencing cross-functional partners to improve customer experience.
Welcome to Capitol Federal®. True Blue® for more than 130 years. Capitol Federal provides a full range of banking services designed to meet your financial needs. The Bank offers mortgage loans, personal banking, business banking, Commercial loans and investment options tailored to your unique goals. With a commitment to customer service and secure online banking, CapFed® offers solutions for home financing, savings accounts, checking accounts, treasury management and more.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Capitol Federal® Savings Bank.
Capitol Federal® Savings Bank didn’t post a salary, so this is our estimate from similar listings.
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