Consumer Service Operations Representative

Humana(28 days ago)

RemoteFull TimeMedior$40,000 - $52,300Dual Eligible Outreach (Consumer Service Operations)

About this role

The Consumer Service Operations Representative 2 is a virtual, member-facing role that represents the Dual Eligible Outreach team and provides front-line support for benefit inquiries. This position works with members and providers to guide benefit decisions, ensure accurate information capture, and maintain high-quality service. The role emphasizes empathy, accuracy, and adherence to company policies in a fast-paced call center environment.

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Required Skills

Customer Service
Bilingual Spanish
Data Entry
Microsoft Outlook
Microsoft Word
Multitasking
Critical Thinking
Empathy
Call Handling
Communication

About Humana

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