Consumer Services Specialist (Remote)
UMB Bank(1 month ago)
About this role
The Consumer Services Specialist at UMB handles inbound service center calls to deliver an excellent customer experience and build relationships with bank customers. The role focuses on answering banking questions, providing information, and supporting customers via phone while adhering to company policies and procedures. Training is provided to maintain skills and product knowledge.
Required Skills
- Customer Service
- Call Handling
- Cross Selling
- Phone Skills
- Multitasking
- Account Authentication
- Banking Products
- Computer Systems
Qualifications
- High School Diploma or Equivalent
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