Contact Center Administrator
Ergomed
About this role
The Contact Center Administrator manages, configures, and optimizes contact center technology platforms to ensure efficient operation and customer service quality. The role supports system performance, reporting, and user training, acting as a key link between business operations and IT.
Skills
About Ergomed
ergomedcro.comErgomed is a contract research organization (CRO) specializing in oncology and rare disease clinical trials. It delivers tailored, end-to-end solutions across all phases of development, supporting sponsors in the U.S. and globally. The company emphasizes deep therapeutic expertise and regulatory know‑how to support complex, small‑population studies. Sponsors rely on Ergomed for its patient‑focused approach, flexible delivery models, and international trial capabilities.
About Ergomed
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Ergomed.
Salary
$62k – $84k
per year