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Contact Center Analytics Developer at Ascensus - ApplyBlast

Contact Center Analytics Developer

Ascensus

4 months ago

3.4 on Glassdoor

Remote

Full Time

Senior

19 applicants

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About this role

The Contact Center Analytics (Nexidia) Developer at Ascensus designs and supports analytics capabilities within the NICE CXone Interaction Analytics platform. This role involves building categories, rules, dashboards, and reporting structures to help the organization understand customer interactions and drive operational improvements. The position also includes validating data flows, troubleshooting analytics outputs, and ensuring the secure handling of sensitive customer data.

Responsibilities

Configure and maintain NICE CXone Interaction Analytics assets.
Build and manage reporting views and dashboards for stakeholders.
Validate data flows and troubleshoot analytics output issues.
Partner with operations and technology teams to translate questions into measures.
Securely handle confidential customer data adhering to least-privilege principles.

Skills

About Ascensus

ascensus.com

Headquarters

Dresher, Pennsylvania, United States

Company Size

5001-10000 employees

Founded

1980

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Everyone deserves to feel financially secure. We help more people save through partnerships with leading financial institutions and state governments.