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Contact Center Commercial Performance Manager at velera - ApplyBlast

Contact Center Commercial Performance Manager

velera

1 month ago

3.3 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Contact Center Commercial Performance Manager serves as a strategic business partner and primary analytical resource for contact center service economics, profitability analysis, and pricing evaluations. This role analyzes financial, operational, and commercial performance to support financial planning, forecasting, and business decision-making. The position develops financial and service economics models to optimize operational efficiency and support sustainable growth.

Responsibilities

Develop and maintain service economics models for Contact Center operations
Analyze financial performance and identify variance drivers for leadership
Support business case development for new offerings and strategic investments

Skills

About velera

velera.com

Headquarters

Tampa, Florida, United States

Company Size

1001-5000 employees

Founded

1977

View Profile

Velera provides payments and financial technology solutions for credit unions and other financial institutions. The company offers services spanning card processing, digital banking, lending, contact center support, and client growth solutions to help members and institutions operate more effectively. Velera operates in the financial services and fintech industry.