Contact Center Content Specialist (REMOTE)
Koniag Government Services, LLC
About this role
Koniag Technology and Infrastructure Solutions is seeking an experienced Content Specialist to manage and optimize content for contact center operations. The role involves creating and maintaining knowledge base articles, supporting agent training, and improving content accessibility to enhance customer service. This remote position emphasizes collaboration, content management, and process improvement to support government clients.
Skills
Qualifications
About Koniag Government Services, LLC
koniag-gs.comKoniag Government Services (KGS) is an Alaska Native–owned government contracting organization made up of multiple wholly owned subsidiaries that deliver enterprise solutions, professional services, and operations management to U.S. federal agencies. KGS leverages an agile employee and corporate culture to apply technical, professional, and operational expertise—particularly in support of defense and other mission-driven federal programs—to enable successful outcomes. Its offerings include scalable program support, systems and IT engineering, and managed operations tailored for complex government missions. KGS positions itself as a trusted partner with experience meeting federal acquisition, security, and compliance requirements.
About Koniag Government Services, LLC
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Koniag Government Services, LLC.
Salary
$75k – $95k
per year