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CX Content Specialist at Roadie - ApplyBlast

CX Content Specialist

Roadie

15 days ago

3.1 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The CX Content Specialist develops, organizes, and maintains high-quality internal and external content to support the Customer Experience team, customers, and cross-functional partners. This role involves collaborating with Training, Quality, Operations, Product, Marketing, and Legal stakeholders to ensure content accuracy, consistency, and alignment with brand standards. The specialist manages content requests, maintains knowledge bases, and optimizes the search experience to enable a seamless customer experience.

Responsibilities

Create and refine CX content aligning with brand voice and style
Audit internal and external Salesforce content for accuracy and relevance
Translate process maps and workflows into clear guides for CX team members

Skills

Qualifications

Bachelor's degree in English, Communication, Technical Writing or a related field

About Roadie

roadie.com

Headquarters

Atlanta, Georgia, United States

Company Size

201-500 employees

Founded

2014

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Roadie is a local same‑day and last‑mile delivery platform that connects businesses with a network of drivers to provide fast, flexible, and cost‑effective shipping. It supports on‑demand and scheduled deliveries—including big‑and‑bulky and specialty items—with real‑time tracking and integrations for retailers, e‑commerce platforms, and supply‑chain partners. Companies use Roadie to speed up fulfillment, lower last‑mile costs, and offer reliable local delivery options to customers.