Contact Center Customer Care Associate

Cotality is seeking a Contact Center Customer Care Associate to serve as the welcoming face of the company, managing inbound inquiries regarding mortgage escrow and tax questions while ensuring high customer satisfaction. The role involves researching customer needs across multiple systems, documenting interactions, and leveraging contact center software to provide accurate solutions and guidance. This position operates within a fast-paced production environment with a hybrid work model and requires adherence to strict schedules and performance metrics.