Contact Center Customer Service Rep

The Contact Center Customer Service Representative role in Poplar Bluff, MO focuses on supporting eligibility determination and recertification for income maintenance programs related to medical services. The position involves interacting with program participants, collecting and evaluating required information, and maintaining detailed electronic records. Employees must navigate complex, offline systems and program rules while ensuring accuracy and compliance with federal and state policies. This role is performed in a structured environment with an initial 6–8 week training period and requires passing background and drug screenings.