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Contact Center - Disputes Operations Agent at velera - ApplyBlast

Contact Center - Disputes Operations Agent

velera

7 months ago

3.3 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

A Contact Center Dispute Operations Agent I at Velera handles first-stage disputes from incoming calls, providing high-quality service to credit union employees and members. The role focuses on resolving fraud and non-fraud disputes efficiently while meeting performance targets.

Skills

Qualifications

High School Diploma or EquivalentSome Post High School Education1 Year Experience in Fraud Management or Dispute Chargebacks6 Months Experience in Customer Service or Call Center

About velera

velera.com

Headquarters

Tampa, Florida, United States

Company Size

1001-5000 employees

Founded

1977

View Profile

Velera provides payments and financial technology solutions for credit unions and other financial institutions. The company offers services spanning card processing, digital banking, lending, contact center support, and client growth solutions to help members and institutions operate more effectively. Velera operates in the financial services and fintech industry.