Contact Center - Disputes Operations Agent
velera
About this role
A Contact Center Dispute Operations Agent I at Velera handles first-stage disputes from incoming calls, providing high-quality service to credit union employees and members. The role focuses on resolving fraud and non-fraud disputes efficiently while meeting performance targets.
Skills
Qualifications
About velera
velera.comVelera is a product and engineering firm that designs and builds modern web and mobile applications for startups and enterprises. They offer end-to-end services—product strategy, UX/UI design, frontend and backend engineering, and cloud infrastructure—to ship scalable, data-driven SaaS solutions. Velera partners with clients across industries (such as fintech, healthcare, and e‑commerce) to accelerate time-to-market and improve business outcomes. Customers choose them for design-led development, robust engineering, and measurable impact.
Recent company news
ForbesVelera
1 month ago
CU TodayVelera Bets On Speed, Security, And Personalization After A Breakout 2025
1 month ago
St Pete RisingFinancial technology company Velera sells former PSCU headquarters in Carillon for $19 million
Sep 25, 2025
PR NewswireBlack Dragon Capital℠ and Premier Payments Credit Union Service Organization (CUSO) Velera Join Forces in Seeking Innovative Technologies
Jun 30, 2025
The Business JournalsGTE Financial demands $4M in longstanding dispute with St. Pete credit union organization
Sep 9, 2025
About velera
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for velera.
Salary
$31k – $38k
per year