Customer Contact Center Ambassador
Campus Opportunities(1 month ago)
About this role
The Customer Contact Center askGTX Ambassador is a full-time, non-supervisory role in the City's contact center that handles incoming non-emergency calls about municipal services. The ambassador provides information about city departments and facilities, records call details for tracking and resolution, and follows up on prior interactions. The position operates under general supervision and supports multiple departments across the City.
Required Skills
- Telephone Techniques
- Public Relations
- Customer Service
- Data Entry
- Call Tracking
- Call Handling
- Communication Skills
- Problem Solving
- Computer Skills
- Bilingual Spanish
Qualifications
- High School Diploma
- Class C Texas Driver's License
About Campus Opportunities
georgetown.eduNew Relic is a SaaS observability and telemetry platform that helps engineering teams instrument, monitor, and troubleshoot applications and infrastructure. It provides APM, infrastructure and host monitoring, logs, metrics, distributed tracing, real-user monitoring, synthetics, alerting, and dashboards through a unified interface and query language (NRQL). Lightweight agents and integrations collect telemetry from apps, browsers, cloud services, containers, and networks so teams can correlate signals and perform root-cause analysis in real time. Organizations use New Relic to reduce mean time to resolution, optimize performance and costs, and gain end-to-end visibility across their stacks.
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