ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Contact Center Executive at HBX Group - ApplyBlast

Contact Center Executive

HBX Group

3 months ago

3.6 on Glassdoor

Bangkok, Thailand

Onsite

Full Time

Junior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

This role involves assisting clients with operational requests related to bookings across pre-arrival, on-the-spot, and post-travel phases. The position focuses on handling customer queries via calls and live chats for both B2C and B2B customers to ensure prompt and accurate resolutions. Employees will liaise with suppliers to resolve complex issues and strive for first-contact resolution to maintain high customer satisfaction.

Responsibilities

Handle customer queries via calls and live chats for B2C and B2B clients
Resolve booking issues promptly and accurately across all travel phases
Liaise with suppliers to address complex customer requirements
Ensure first-contact resolution to maximize customer satisfaction
Maintain high service standards in a fast-paced environment

Skills

About HBX Group

hbxgroup.com

Headquarters

Palma, Balearic Islands, Spain

Company Size

1001-5000 employees

Founded

2023

View Profile

HBX Group is a leading B2B global travel marketplace offering seamless connectivity and tailored solutions for hotels, travel agencies, tour operators, and tourism boards. The company provides a suite of products including booking engines, API solutions, hotel technology, marketing tools, and finance and insurance services. Operating across 170+ countries with around 60,000 travel distributors, HBX Group delivers data-driven insights and local expertise to help travel businesses expand and grow their revenue.