Contact Center Lead
Wellby Financial(2 months ago)
About this role
The Contact Center Lead at Wellby Financial Credit Union is a senior front-line role supporting contact center operations and enhancing the member experience. The position focuses on team development, adherence to compliance standards, and supporting both onsite and remote service delivery. It is a full-time, hourly (non-exempt) role within the credit union's member service function.
Required Skills
- Member Servicing
- Coaching
- Quality Assurance
- Escalation Handling
- Fraud Detection
- Microsoft Office
- Communication
- Schedule Adherence
- Digital Platforms
- Teamwork
Qualifications
- High School Diploma
- Bachelor's Degree (Preferred)
- Bondable
About Wellby Financial
wellbyfinancial.comWellby Financial helps Houstonians and beyond achieve financial prosperity with checking, savings, loans, mortgages, and wealth planning designed for you.
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