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Contact Center Leader at Culligan Water - ApplyBlast

Contact Center Leader

Culligan Water

23 days ago

Rosemont, Illinois, United States

Onsite

Full Time

Director

0 applicants

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About this role

The Contact Center Leader leads a high-performance, multi-channel customer support organization, driving service excellence across internal teams and co-sourced partner operations. This role oversees daily operations, workforce optimization, and vendor performance to ensure consistent, differentiated customer experiences. The position requires a strategic operator with deep contact center expertise and a passion for developing people and modernizing service models.

Responsibilities

Lead daily operations across multi-channel contact center teams and co-sourced partners
Develop and execute contact center strategy aligned to business goals and transformation roadmap
Manage vendor performance, workforce optimization, and continuous improvement initiatives

Skills

About Culligan Water

culliganwater.com

Headquarters

Minnetonka, Minnesota, United States

Company Size

501-1000 employees

Founded

1946

View Profile

Culligan Water provides comprehensive water treatment solutions for homes and businesses, including water testing, installation, and maintenance. Their offerings include water softeners, filtration, and reverse-osmosis systems, supported by a network of local Culligan dealers across the United States. Culligan serves communities nationwide with expert water care solutions.