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Community Credit Union
The Contact Center Manager leads the team in delivering exceptional member service through phone and digital channels, ensuring operational efficiency, service quality, and member satisfaction. The role involves overseeing daily operations, workforce management, employee development, and continuous improvement initiatives to enhance processes and the member experience. The manager acts as a liaison between departments and members to resolve issues and drive cross-sales opportunities.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Community Credit Union.
Community Credit Union didn’t post a salary, so this is our estimate from similar listings.
9% below the average for this role