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Contact Center Manager at Sun Life - ApplyBlast

Contact Center Manager

Sun Life

20 hours ago

Jakarta Selatan, Jakarta Raya, Indonesia

Onsite

Full Time

Manager

0 applicants

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About this role

The Contact Center Manager leads the end-to-end contact center function, ensuring consistent, high-quality, and compliant customer service across all channels. This role oversees call center operations, customer service, digital services, and complaint management while driving service performance and customer experience improvements. The position requires strong leadership in workforce planning, operational risk, and regulatory compliance within the insurance or financial services sector.

Responsibilities

Lead end-to-end Contact Center function across all interaction channels
Define and execute Contact Center strategy and operating model
Oversee complaint management and service recovery processes

Skills

About Sun Life

sunlife.ca

Headquarters

Kansas City, Missouri, United States

Company Size

10001+ employees

Founded

1865

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We offer trusted insurance products and investment solutions to Canadian residents and organizations. Get secure access to your employee benefits, health claims and group savings plans. Or, connect with a Sun Life advisor to get life or health insurance, set up a savings plan, open an RRSP and TFSA and more.