Contact Center Rep I

The Contact Center Representative I serves as the first point of contact for members, handling inbound and outbound calls to resolve inquiries, perform account maintenance, and provide accurate information on products and services. The role involves identifying and preventing fraud, ensuring compliance with credit union policies, and cross-selling products while meeting performance goals. This position requires excellent communication skills, problem-solving abilities, and the ability to work in a fast-paced, service-focused environment.