Contact Center Representative
massbaycu
About this role
A Contact Center Associate at Mass Bay Credit Union provides quality information and exceptional member service and support through telephone and electronic communications. The role focuses on delivering outstanding member experiences across multiple channels while maintaining discretion and confidentiality.
Skills
Qualifications
About massbaycu
massbaycu.orgMass Bay Credit Union is a Greater Boston-based, member-owned financial cooperative offering comprehensive banking and lending services. It provides checking and savings accounts, mortgages, HELOCs, auto loans, personal loans, and certificates to meet everyday needs and long-term goals. Members can access online and mobile banking, ITM video banking, and 24-hour telephone banking, with branches in South Boston, Everett, Quincy, and Seaport. The credit union focuses on competitive rates, member-friendly service, and community-oriented financial support.
About massbaycu
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for massbaycu.
Salary
$27k – $33k
per year
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