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Contact Center Specialist at Altru Health System - ApplyBlast

Contact Center Specialist

Altru Health System

3 months ago

3.1 on Glassdoor

Grand Forks, ND

Onsite

Full Time

Junior

0 applicants

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About this role

The Contact Center Specialist at Altru Patient Services manages incoming calls to handle patient requests, provider inquiries, and appointment scheduling using Epic EMR software. This role requires verifying insurance information, transcribing medical orders, and collaborating with clinical and administrative staff to ensure high-quality customer service and regulatory compliance.

Responsibilities

Answer incoming calls and respond to patient and provider inquiries
Schedule appointments and verify insurance and demographic information
Transcribe medical orders and manage fax uploads into the EMR system
Conduct follow-up scheduling activities using worklists and recall reports
Maintain patient confidentiality in accordance with HIPAA and PCI regulations

Skills

About Altru Health System

altru.org

Headquarters

Grand Forks, North Dakota, United States

Company Size

1001-5000 employees

Founded

1997

View Profile

Altru Health System is a comprehensive healthcare provider based in Grand Forks, North Dakota, offering a wide range of medical services including cancer care, heart and vascular care, orthopedics, pediatrics, family medicine, behavioral health, and pharmacy services. The organization serves patients through inpatient and outpatient care, express clinics, and digital health tools like MyChart. Altru is committed to delivering high-quality, compassionate care and exceptional patient experiences.