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Contact Center Specialist at Northwest Bank - ApplyBlast

Contact Center Specialist

Northwest Bank

2 months ago

2.9 on Glassdoor

Buffalo, New York, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Contact Center Specialist provides quality and efficient customer service to Northwest Bank clients, handling inbound and outbound calls, troubleshooting technical issues, and educating customers on products and services. The role involves meeting productivity and service level standards, working rotating evening and Saturday shifts, and may include serving as an orientation trainer.

Responsibilities

Provide customer service and technical assistance via phone
Achieve call quality and performance standards
Train new employees on contact center procedures

Skills

Qualifications

Associate Degree in Related Subject

About Northwest Bank

northwest.bank

Headquarters

Warren, Pennsylvania, United States

Company Size

1001-5000 employees

Founded

1896

View Profile

Northwest Bank is a full-service financial institution offering personal and business banking products including checking and savings accounts, home loans, credit cards, auto and personal loans, and wealth management services. The bank serves personal, small business, and commercial customers with digital banking tools and a relationship-focused approach. Northwest Bank is a subsidiary of Northwest Bancshares, Inc. and is a Member FDIC.