Contact Center Supervisor - State National
Markel(1 month ago)
About this role
A Contact Center Supervisor at Markel is a front-line leader within the company’s contact center, supporting the Inbound and Outbound teams. The role contributes to maintaining service standards and team development within a large, diversified insurance organization. This position operates in a hybrid setting and aligns with Markel’s customer-focused mission.
Required Skills
- Leadership
- Scheduling
- Workforce Management
- ACD
- IVR
- Training
- Performance Management
- Reporting
- Customer Service
- Excel
Qualifications
- High School Diploma
- Some College Preferred
- US Work Authorization Required
About Markel
markel.comMarkel provides specialty insurance coverage and creates seamless solutions across multiple types of insurance risks for the US market and around the globe.
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