Contact Center Supervisor
Slide Insurance(6 days ago)
About this role
A Contact Center Team Leader at Slide Insurance oversees a team within the policy services/contact center supporting homeowner claims. The role operates within Slide’s innovation-driven culture and focuses on ensuring operational excellence, compliance, and alignment with company values.
Required Skills
- Leadership
- Coaching
- Performance Monitoring
- Scheduling
- Reporting
- Onboarding
- Process Improvement
- Data Entry
- Analytics
- Microsoft 365
+5 more
Qualifications
- High School Diploma
- 3 Years Team Lead/Supervisory Experience (Contact Center)
- 1 Year Slide Contact Center Team Leader Experience (Alternative)
- 2 Years Homeowner Claim Reporting Experience
- 1 Year Experience with Five9, Power BI & Guidewire
About Slide Insurance
slideinsurance.comSlide Insurance is a digital homeowners and condo insurance provider based in Tampa, Florida, focused on serving Florida and South Carolina homeowners. The company emphasizes fast online quotes and a streamlined application-to-coverage process (with mobile apps available) to make buying and managing policies simple. Slide works with insurance carriers to offer affordable, state-specific coverage and provides customer support by phone.