fnbalaska
The Contact Center Supervisor provides leadership, training, and coaching to the Customer Contact Unit staff to ensure exceptional customer service and operational efficiency. This role involves monitoring agent interactions, analyzing call data, and implementing training programs to meet established goals. The supervisor also handles escalated customer inquiries, ensures compliance with banking regulations, and maintains subject matter expertise in bank operations and digital services.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for fnbalaska.
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