Contact Center Support Manager
Career(1 month ago)
About this role
Lead ABB Robotics' global multi-country Contact Center organization, overseeing the customer journey from first contact through resolution. This role is part of the Robotics business during its transition with SoftBank and reports to the Technical Support Manager. The position is global and hybrid, with preference for candidates in an EU time zone.
Required Skills
- Contact Center
- Service Delivery
- Cost Management
- Productivity
- Quality Management
- Customer Satisfaction
- Standardization
- Continuous Improvement
- Digitalization
- Automation
+7 more
Qualifications
- University Degree (Business Administration, Operations/Industrial Engineering, Customer Experience or related)
- Fluent English
About Career
careers.abbProfessionals, Graduates, Entry-level or Students: find your job at ABB and make a positive impact on society and environment. Join our team!
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