Contact Center Support Specialist

Career(2 days ago)

HybridFull TimeSenior$35,000 - $99,900,000Disputes

About this role

The Contact Center Support Specialist at ABB is responsible for managing high-value disputes that pose significant financial, contractual, or reputational risks. They analyze complex data to determine root causes and resolve disputes, working cross-functionally to protect company revenue and maintain customer relationships.

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Required Skills

Excel
Data Analysis
Contract Management
Financial Analysis
Dispute Resolution
ERP
SAP
Data Analysis
Problem Solving
Collaboration

Qualifications

Bachelor's degree in Finance, Accounting, Business Administration, or related field
5 years of experience in dispute resolution, credit management, or accounts receivable
Expert-level Excel skills
Professional certifications (CPA, CMA, or similar) preferred
Experience with SAP or similar ERP systems