Customer Resolution Consultant (Dispute Resolution)
Shell Energy Operations Pty Ltd(11 days ago)
About this role
A Customer Resolution Consultant handles dispute resolution, complaints management, and proactive customer engagement to resolve issues and reinforce customer relationships. The role requires independent judgment and collaboration to analyze disputes, ensure regulatory compliance, and manage cases effectively.
Required Skills
- Dispute Resolution
- Customer Service
- Regulatory Compliance
- Analytical Skills
- Problem Solving
- Communication
- Data Entry
- Risk Management
- Financial Services
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