Contact Center - Telephone Consultant
Mission Fed
About this role
A Telephone Consultant at a financial institution provides exceptional customer service to members through inbound calls, resolving inquiries, processing transactions, and offering product and service referrals. The role involves handling calls efficiently, ensuring member satisfaction, and exceeding service expectations.
Skills
Qualifications
About Mission Fed
missionfed.comMission Fed Credit Union is a member‑owned, not‑for‑profit financial cooperative serving San Diego County. It provides personal and business banking products including savings and checking, share certificates, credit cards, home and auto loans, business accounts, and digital/mobile banking along with branch and ATM access. Mission Fed emphasizes competitive rates, lower fees, financial education, and community reinvestment to serve members’ financial needs.
About Mission Fed
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Mission Fed.
Salary
$44k – $56k
per year