Hiddenwell
The Contact Centre Operations Manager at Hiddenwell oversees the Central Reservations and Guest Contact Centre, driving performance through operational insight, planning, and continuous improvement without direct line management. The role involves analyzing service data, managing workforce planning, and collaborating with stakeholders to ensure exceptional guest experiences across luxury spa and hotel destinations.
Hiddenwell is a collection of award-winning spa and hotel destinations set in stunning UK countryside locations. They offer a range of experiences including spa days, spa breaks, twilight spa evenings, treatments, and spa memberships across their destinations in Staffordshire and Nottinghamshire. Their properties include Hoar Cross Hall Spa Hotel and Eden Hall Day Spa, designed to help guests relax, recharge, and feel their best.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Hiddenwell.
59% below the average for this role
Reservations Contact Centre Manager
Tourism Holdings Ltd
Director, Contact Centre & Group Operations
Air Canada
Director, Contact Centre & Group Operations
Air Canada
Contact Centre Senior Operations Manager
Reed in Partnership
Contact Center Planner
axian-group
Workforce Planning and Performance Lead (Contact Centre Operations)
oraclecloudinfrastructure