Contact Centre Team Leader
AWE plc(1 month ago)
About this role
A Contact Centre Team Leader at Hargreaves Lansdown works within the multi-channel client communications centre to support the company's mission of helping clients save and invest. The role focuses on leadership and service excellence within a financial services contact centre environment. The position is based in the Bristol head office with flexible working options.
Required Skills
- Leadership
- Coaching
- Performance Management
- Reporting
- Process Improvement
- Risk Management
- Regulatory Compliance
- Analytical Thinking
- Customer Service
- Contact Centre
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