Content & Conversational Design Manager
State of North Carolina
About this role
The Content & Conversational Design Manager at RACV leads a team responsible for shaping and managing content experiences across digital channels, with a focus on customer-centric design and integrating AI technology. The role involves developing strategies, standards, and frameworks to improve content consistency, accessibility, and personalization, ultimately enhancing member journeys and supporting business goals.
Skills
Qualifications
About State of North Carolina
nc.govNC.gov is the official online portal of the State of North Carolina, centralizing access to state government services, news, and public information for residents, businesses, and visitors. The site aggregates agency resources and secure online transactions—such as DMV services, licensing, taxes, workforce and unemployment resources—and publishes emergency alerts, press releases, and guidance on health, education, transportation, and tourism. Maintained by the state, it’s designed to simplify citizen interactions with government, support business engagement, and provide up-to-date information on policies and programs. The portal emphasizes accessibility and streamlined digital services to make government services easier to find and use.
About State of North Carolina
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for State of North Carolina.
Salary
$90k – $120k
per year